Last updated: December 2, 2024

Overview

At matchingpajamas.ca, we strive to accommodate your needs whenever possible. However, due to our fast processing and production times, we have specific guidelines for cancelling orders. Please review the following terms to understand how cancellations work at our store.

Cancellation Window

Customers can cancel in the handling time in the 1-2 business days after the order. And wait for the product to reach to them and ship it back to us

How to Cancel Your Order

To cancel your order within the 1-2 business days window, please contact us immediately using the following methods:

Business Address: 202 James St Hamilton, ON L8R 2L1, Canada

Email: info@matchingpajamas.ca

Phone: +1 450-914-0174

Business Hours: Our customer service hours are from 10:00 AM to 7:00 PM (EST), Monday through Friday.

Order Cut-off Time: 2 AM EST

Restrictions on Cancellations

After the 1-2 business days window placing your order will have entered the production process and cannot be cancelled or modified, except for the shipping address. This is because our production processes are designed to get products to our customers as quickly as possible.

Modifying Shipping Address

If you need to correct or modify your shipping address, please contact us as soon as possible before your order is dispatched. We will make every effort to accommodate your request. However, once an item is shipped, changes to the shipping address cannot be made.